September 25, 2004
How Vodafone moved to a mobile environment - Computing
Computing.co.uk has an interesting article on How Vodafone moved to a mobile environment. It focuses upon how Vodafone actually transitioned in their own internal communications.
'All Vodafone headquarters staff rely on their mobile phone as a primary working tool. There are a range of phones they can choose from to allow some individuality, but Lomax explained that "some phones are outside the range of a wireless environment".
With the virtual PBX, all the usual telephony functions, such as transferring calls, are in place. The phones are also equipped with a mini intranet, which includes menus with useful information such as all Vodafone contacts.
An employee requests a name, the phone sends a message to a server, and an SMS message is sent back with the contact's full job title, email address and mobile number. "The only fixed-line phones are for conference calls," said Lomax.
Many staff also have GPRS-connected Blackberry email devices which synchronise with email on laptops so that staff can keep connected outside the office.
Workers also use Vodafone Mobile Connect 3G/GPRS data cards with their laptops to gain high-speed remote access to the company intranet, internet, email and office applications.
And touchdown points in communal areas such as cafes in the buildings allow workers and visitors to readily access information.
But Vodafone has not gone the whole way with wireless technology. The vast majority of workers have laptops, so the capability is there. Only a few developers are stationed at fixed PCs for their specialist needs.'
Read more at How Vodafone moved to a mobile environment
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Posted by Darren at September 25, 2004 12:43 PM
